Refund & Returns Policy

At Flowbeats, we strive to ensure every customer is satisfied with their purchase. This Refund & Returns Policy explains how returns, replacements, and refunds are handled for orders placed through our website.

1. Eligibility for Returns

A product is eligible for return or replacement only if:

• It is damaged, defective, or not functioning on arrival (DOA).

• You received the wrong product.

• The product has a major manufacturing defect.

To be eligible, you must inform us within 48 hours of delivery with clear photos/videos of the issue.

2. Non-Returnable Items

For safety, hygiene, and quality reasons, the following cannot be returned:

• Products damaged due to misuse or mishandling

• Products without original packaging

• Products with missing accessories or parts

• Items damaged by power fluctuations, moisture, or physical impact

• Products repaired by unauthorized service centers

• Items purchased in discounts, flash sales, or special offers (unless defective)

3. Return & Inspection Process

Once you request a return:

1. Our support team will verify the issue.

2. If approved, we will arrange a pickup or ask you to ship the product back.

3. Once the item is received, our quality team will inspect it.

4. After inspection, we will approve a replacement or refund based on eligibility.

4. Refund Policy

Refunds are approved only when:

• A replacement is not available, or

• The product is damaged/defective and verified by our team.

Refund Timelines

Once approved:

• Online payment refunds: 5–7 business days

• Wallet/UPI refunds: 2–4 business days

• Shipping charges: Non-refundable

5. Replacement Policy

A replacement will be provided:

• Only for the same model

• After verification of the returned product

• Based on availability of stock

If the product is out of stock, a refund will be issued.

6. Order Cancellation

• Orders can be canceled before shipping only.

• Once shipped, cancellation is not possible.

• If refused at delivery, two-way shipping charges may be deducted from the refund (if applicable).

7. Damaged or Wrong Product Delivered

If you receive a damaged or incorrect product:

• Contact us within 48 hours.

• Share unboxing video & photos for verification.

• We will arrange a replacement or refund as per policy.